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Privacy Statements

Creasoft Capital Privacy Policy

Privacy Statement

This Privacy Policy outlines how Creasoft Capital ("Creasoft", "we", "us", or "our") collects, uses, discloses, and protects your personal information. We are committed to safeguarding your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR), the Dubai Personal Data Protection Law (PDPL) and other relevant regulations.

Key Terms

  • Personal Data:

    • Information that identifies or can be used to identify an individual.

  • Processing:

    • Any operation performed on personal data, such as collection, storage, use, disclosure, or deletion.

  • Controller:

    • The entity that determines the purposes and means of processing personal data.

Scope

This policy applies to our websites, services, and interactions with individuals. It does not cover third-party platforms or services.

Information We Collect

We may collect various types of personal data, including:

  • Identity data:

    • Name, title, job role, date of birth, nationality.

  • Contact data:

    • Email address, phone number, postal address.

  • Financial data:

    • Payment information, bank details (for limited purposes).

  • Usage data:

    • Information about your interaction with our website and services.

  • Financial data:

    • Preferences for marketing communications.

  • Special categories of data:

    • Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, data concerning health, or data concerning a natural person's sex life or sexual orientation (only collected with explicit consent where necessary).

We collect data directly from you, through our website, and from third-party sources with your consent.

How We Use Your Information

We use your personal data for the following purposes:

  • Providing our services:

    • Delivering the services you request.

  • Customer support:

    • Responding to inquiries and resolving issues.

  • Marketing and communication:

    • Sending you relevant information and offers (with your consent).

  • Improving our services:

    • Analyzing usage data to enhance our offerings.

  • Legal and compliance:

    • Meeting legal obligations, preventing fraud, and protecting our rights.

We rely on various legal bases for processing your data, including:

  • Contractual necessity:

    • To fulfill our contractual obligations.

  • Legitimate interests:

    • For our business interests, such as improving our services.

  • Legal obligations:

    • To comply with applicable laws and regulations.

  • Consent:

    • For specific processing activities, such as marketing.

Sharing Your Information

We may share your personal data with:

  • Service providers:

    • Companies that help us deliver our services (e.g., IT providers, payment processors).

  • Affiliates:

    • Other companies within our group.

  • Legal authorities:

    • To comply with legal obligations or prevent fraud.

  • Business partners:

    • With your consent or for specific purposes.

We implement appropriate safeguards to protect your data when sharing it with third parties.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. We have data retention policies in place to ensure that data is deleted or anonymized when it is no longer needed.

Your Rights

You have certain rights regarding your personal data, including:

  • Right to access:

    • You can request information about the personal data we hold about you.

  • Right to rectification:

    • You can request correction of inaccurate or incomplete personal data.

  • Right to erasure:

    • You can request the deletion of your personal data under certain circumstances.

  • Right to restriction of processing:

    • You can request that we restrict the processing of your personal data.

  • Right to data portability:

    • You can request to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.

  • Right to object:

    • You can object to the processing of your personal data based on legitimate interests or profiling.

  • Right to withdraw consent:

    • If you have given consent to process your personal data, you can withdraw it at any time.

To exercise these rights, please contact us using the contact information provided below.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data
  • Access controls
  • Regular security assessments
  • Employee training
  • Incident response plans

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device.

We use cookies for various purposes, including:

  • Website functionality
  • Performance tracking
  • Personalization
  • Advertising

You can manage your cookie preferences through your browser settings.

Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

International Data Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA) or your country of residence. We implement appropriate safeguards to ensure the protection of your data in accordance with applicable data protection laws.